Guests with Disabilities - Lincoln Financial Field (2024)

COMMENTS, QUESTIONS, SUGGESTIONS
Meeting the needs of our guests with disabilities at Lincoln Financial Field is an ongoing commitment.In order to continually improve stadium accessibility, we ask that you contact us with your feedback via email to [emailprotected], call Fan Services at (215) 463-5500 (VOICE: 215.463.5500. RELAY: 711) or send mail to:

Lincoln Financial Field

Guest Services Manager

One Lincoln Financial Field Way

Philadelphia, PA 19148

CONCESSIONS
All concession stands at Lincoln Financial Field are accessible to guests with disabilities.

DROP-OFF ZONE
Lincoln Financial Field has two (2) drop-off zones:

– Lot L located off Darien Street
– Lot J located off 11th Street

All guests can access these entrances to allow stadium access from this point. Game Day Staff will be available when you arrive for any additional assistance.

ELEVATORS
All public elevators at Lincoln Financial Field are available to guests with disabilities. Elevators can be found at the following locations:

Headhouse Lobby, Hyundai Club & Suites Entrance (East side of the stadium), and Tork Club & Suites Entrance (West side of the stadium).

EMERGENCY EVACUATION PROCEDURES
The staff at Lincoln Financial Field has been trained in proper procedures for emergency situations. In the event of an evacuation, Game Day Staff members will assist guests with disabilities and direct them to safe locations and exit routes.

FAMILY/COMPANION RESTROOMS Family restrooms are designed for the exclusive use of guests with disabilities and guests with small children. These restrooms are located on the concourse behind Sections 107, 119, Suite 17, Suite 118, Suite 166, C6, C16, C27, C35, 207, 213, 224, 231, 237, and 241. All family restrooms are accessible and equipped with baby changing tables.

GUEST SERVICES BOOTHS There are four (4) Guest Services Booths located on the concourse behind Sections 121, 136, 206, and 226. Guest Services Booths assist guests with lost and found, lost children, stadium directions, emergencies, general information, and accommodations for guests with disabilities mobile captioning information, sensory assistance items, and assistive listening devices. The centers are staffed with knowledgeable attendants ready to assist guests needing information.

MOBILE CAPTIONING INFORMATION Guests with a smartphone can download our captioning software prior to the event. Visit www.mobilecap.net and click INSTALLING mobileCAP. Follow the online instructions for your specific device. Guests can likewise access the mobile captioning site while inside Lincoln Financial Field by visiting www.mobilecap.net, entering their name and event ID code, 952. The program will begin running automatically.

PERSONAL CARE ATTENDANT POLICY
Lincoln Financial Field will provide complimentary admission for government-funded personal care attendants (PCAs) whose attendance is required to enable ticketed guests with severe disabilities (i.e., individuals who require around-the-clock assistance with all aspects of daily life) to attend events. Depending on the nature of the event and the location of the guest’s seat, the PCA will either be provided a seat or will be directed to a location in proximity to the guest where the PCA may stand (which may or may not be in view of the event). The PCA shall not participate in any services and attractions separate and apart from the guest who requires the assistance of the PCA.Any request for complimentary admission for a PCA must be made at the time of purchase of the guest’s ticket and through the Eagles Ticket Office at (215) 463-5500. The tickets must be picked up in person at the Eagles Ticket Office and the guest and PCA must both be present.

If Lincoln Financial Field discovers that the guest or PCA has misrepresented the purpose of the PCA’s attendance, or that the PCA has acted as a guest instead of performing the functions of the PCA while at an event, Lincoln Financial Field reserves the right to take all appropriate action including ejecting both the PCA and guest from the event and barring the PCA and guest from future entry.

POWER-ASSISTED DOOR
Lincoln Financial Field is equipped with power-assisted doors at the following entrances: HeadHouse Lobby (North side of the stadium). Hyundai Club & Suite Entrance (West side of the stadium) and the Tork Club & Suite Entrance (East side of the stadium).

RESTROOMS
There are accessible public restrooms (men, women, and family) conveniently located throughout the stadium.

SENSORY ROOM
Presented by Children’s Hospital of Philadelphia (CHOP), the Lincoln Financial Field sensory room is located on the West Lower Suite Level. To access this room visit any Guest Services Booth or concierge desk to acquire a credential.

SERVICEANIMALS
Service animals or those in training for guests with disabilities arepermitted in Lincoln Financial Field. Please see a Game Day Staff member if any accommodations are required.

However, due to tight seating arrangements and means of egress issues for large numbers of fans, the Eagles reserve the right to relocate patrons with service animals to the closest accessible seating area. We strongly urge patrons who plan to bring a service animal to a Lincoln Financial Field event to contact the Lincoln Financial Field ticket office at 215-463-5500 as soon as possible for potential seat relocating purposes.

TICKETS
The Eagles Ticket Office is located in the Pepsi Lobby at the Northside of the stadium, open Monday through Friday 9 am to 5 pm. Hours are extended to accommodate the needs of specific events. For ticket information, call the ticket office (VOICE: 215.463.5500 RELAY: 711) or send an email to [emailprotected].

TOURS
Tours of Lincoln Financial Field are available on non-event days. To learn more and to schedule a tour, visit lincolnfinancialfield.com/stadium-tours.

WHEELCHAIR & COMPANION SEATING
Lincoln Financial Field provides wheelchair & companion seating with enhanced sightlines on all levels. Be advised that Lincoln Financial Field personnel reserves the right to take appropriate legal action against individuals who fraudulently obtain wheelchair & companion seats.

For game day assistance and seating relocations, contact a game day staff member or visit the nearest Guest Services Boothlocated on the concourse behind Sections 121, 136, 206, and 226.

WHEELCHAIR ESCORTS
A limited number of wheelchairs are available for transporting guests from the gates to their stadium seating location. Guests may arrange for pre-event wheelchair assistance by contacting a Gate Supervisor at any entrance. Guests needing assistance post-event should contact a game day staff member or visit one of the Guest Services Booths located on the concourse behind Sections 121, 136, 206, and 226. Guests in Suite areas should contact the Concierge desk on their level to request a wheelchair escort or additional assistance.

Guests who require a wheelchair for the duration of the event are encouraged to bring their own.